How to remove V9 Portal Site virus

The V9 Portal Site is a browser hijacker that is commonly bundled with a variety of free software that you can download from the Internet. V9 is considered a browser hijacker because it changes your web browser’s home page to, and default search provider to without your permission.
v9 Portal Site removal
This in itself is not considered malicious as there are many legitimate programs that change these settings as well.What is considered malicious, though, is that it does not provide the ability to revert these settings or remove the program from computer and thus requires you to use specialized tools to remove it. Furthermore, this adware will append the argument to various web browser shortcuts.
This causes the web page to open when you launch one of these hijacked shortcuts.

What Is V9 Search/Toolbar?

The V9 toolbar is frequently categorized as a browser hijacker because it takes control of the Web browser and does things the user may not have specifically requested. For example, even if you set your “home” page, V9 will display its own site. Or when you try to get to Google or Bing to perform a search, the browser will redirect to V9 Search ( A toolbar will also appear at the top of your browser window.

It’s technically not a virus, but it does exhibit plenty of malicious traits, such as rootkit capabilities to hook deep into the operating system, browser hijacking, and in general just interfering with the user experience. The industry generally refers to it as a “PUP,” or potentially unwanted program.

How Did I Get the Babylon Toolbar?

Perhaps you installed a free software that had bundled within their installer the V9 hijacker, such as Language Learning, ClickDownload, DealFinder, Yontoo or FBPhotoZoom. Any of these products can install the browser toolbar. What’s even more likely is that you installed some other application which came with the V9 search bar and you didn’t notice when it got installed—you failed to uncheck it as an optional ride-along during the install process of something you actually wanted. Several applications distributed on CNET’s have V9 Toolbar bundled in, for example. When installed, it hooks itself into Windows, Internet Explorer, Firefox and Chrome, making it difficult to remove.

As you can see, this hijacker was created to make it difficult to clean up as even though you may remove the adware, the affected shortcuts will still remain. To remove this browser hijacker and clean the affected shortcuts, please use the removal guide below.

STEP 1: Remove V9 Portal Site from Internet Explorer, Firefox and Google Chrome with AdwCleaner

  1. AdwCleaner will scan your computer for v9 malicious files that may have been installed on your computer without your knowledge. You can download AdwCleaner from the below link: ADWCLEANER DOWNLOAD LINK (This link will automatically download the AdwCleaner utility on your computer)
  2. When AdwCleaner has finished downloading, please double-click on the AdwCleaner.exe icon that now appears on your desktop. Once you double-click on the icon the AdwCleaner program will open and you will be presented with its start screen as shown below. If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
    Image of AdwCleaner icon
  3. Now click on the Search button in AdwCleaner. The program will now start to search for V9 Portal Site program that may be installed on your computer. When it has finished it will display a notepad screen that contains a log file of all the V9 Portal Site extensions, files, and registry keys that have been detected.
    Image of AdwCleaner scanner
  4. To remove V9 malicious files that were detected in the previous step, please click on the Delete button on the AdwCleaner screen.
    Image of AdwCleaner virus removal AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button.
  5. When your computer reboots and you are logged in, AdwCleaner will automatically open a log file that contains the files, registry keys, and programs that were removed from your computer.

STEP 2: Remove V9 files with Junkware Removal Tool

  1. Junkware Removal Tool is a powerful utility, which will remove the V9 browser extensions and malicious files from your computer.You can download Junkware Removal Tool from the below link. JUNKWARE REMOVAL TOOL DOWNLOAD LINK (This link will automatically download the Junkware Removal Tool utility on your computer)
  2. When Junkware Removal Tool has finished downloading, please double-click on the JRT.exe icon that now appears on your desktop. If Windows prompts you as to whether or not you wish to run Junkware Removal Tool, please allow it to run.
    Image:  Junkware Removal Tool utility
  3. The program will now start, and at the Command Prompt, you’ll need to press any key to start scanning for the V9 hijacker.Please be patient as this can take a while to complete depending on your system’s specifications.
    Image of Junkware Removal Tool scanning/li>
  4. Once the scan will be completed, Junkware Removal Tool will display a log with the files that were removed from your computer.
    Image: Junkware Removal Tool log

STEP:3 Run a computer scan with Malwarebytes Anti-Malware to remove V9 malicious files

To remove the V9 malicious files we will be using Malwarebytes Anti-Malware Free, a. on-demand scanner which can detect and remove this infection.

  1. Download the latest official version of Malwarebytes Anti-Malware Free.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. After you have downloaded Malwarebytes Anti-Malware,double click on mbam-setup.exe file to start the installation process and then follow the prompts to install this product. When the program has finished installing, make sure you leave both the Update Malwarebytes Anti-Malware and Launch Malwarebytes Anti-Malware check, then click on the Finish button.
    Image: Malwarebytes Anti-Malware installation
  3. On the Scanner tab, select Perform quick scan and then click on the Scan button to start scanning your computer for any possible infections.
    Image: Malwarebytes quick scan
  4. Malwarebytes’ Anti-Malware will now start scanning your computer for V9 malicious files as shown below.
    [Image: Malwarebytes Anti-Malware scanning for V9 virus]
  5. When the scan is finished a message box will appear, click OK to continue.
    [Image: Malwarebytes scan report]
  6. You will now be presented with a screen showing you the malware infections that Malwarebytes Anti-Malware has found on your computer.
    Make sure all the infected objects are Checked (Ticked) for removal and then click on the Remove Selected button to remove them.
    Image of Malwarebytes Anti-Malware removing V9 virus

STEP4: Double check for any V9 left over files with HitmanPro

HitmanPro is a cloud on-demand scanner, that uploads unknown files to the a scan cloud where are analyzed using the anti-virus programs of 5 different vendors (Bitdefender, Emsisoft, G-Data, IKARUS and Dr. Web).

  1. You can download the latest official version of HitmanPro from the below link.
    HITMANPRO DOWNLOAD LINK (This link will open a download page in a new window from where you can download HitmanPro)
  2. Double click on the HitmanPro.exe file to start the HitmanPro and then follow the prompts to start a system scan with this program.
    [Image: hitmanpro-scanning.png]
  3. HitmanPro will start scanning your system for malicious files. Depending on the the size of your hard drive, and the performance of your computer, this step will take anywhere from 5 to 10 minutes.
    [Image: hitmanpro-scanning.png]
  4. Once the scan is complete,a screen displaying all the malicious files that the program has found will be shown as seen in the image below.After reviewing each malicious object click Next.
    [Image: HitmanPro detecting V9 malicious files]
  5. Click Activate free license to start the free 30 days trial and remove V9 virus.
    [Image: hitmanpro-activation.png]
  6. HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.

It’s your turn to help!

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